# FAQ

#### <mark style="color:cyan;">**What is the difference between warnings timeouts and bans**</mark>&#x20;

<mark style="color:pink;">**Warnings**</mark> - When a player has been pulled into a ticket to be specifically warned on their behaviour or actions they are doing. De-escalating warnings in general chat are not counted.

<mark style="color:pink;">**Timeouts and bans**</mark> - Don’t really have much difference to them as both are correct but mostly the term ‘ban’ in discord is used for when it is 24 hours or longer.&#x20;

#### <mark style="color:cyan;">**When should you time someone out**</mark>

Time outs are handed out when they are breaking chat rules, making personal insults or failing to listen to staff instruction to change topics.&#x20;

#### <mark style="color:cyan;">**When should you redirect a conversation**</mark>

Where we want people to be able to have constructive conversations and not to silence them we do not want it to get heated to the point that drama is taking over the chat and unnecessary conversations are being made. You can make a subtle topic change or directly asked to switch topics.

#### <mark style="color:cyan;">**When should I involve another staff member/admin?**</mark>

This is based on your comfort level unless you are still a trial not approved for general moderation then you would get a full staff member to step in right away before taking action or responding. Otherwise, if you are in need of assistance because you are overwhelmed or the community member requests it. &#x20;

#### <mark style="color:cyan;">**What do I do if I see someone being insulted but dont know if its meant to be personal or just banter**</mark>

Use mod view or scroll up and review the context of all parties involved; feel free to ask the staff their opinion if you still aren’t sure or if you think it is distasteful enough, ask them to change topics. (If you are not in trial phase)

#### <mark style="color:cyan;">**What if I take action on someone doing something and I was wrong? How do I properly make amends?**</mark>

Bring them into a ticket and be honest that you were wrong about the action you took, taking accountability is the best thing you can do in these kind of cases. If it escalates you can always request a staff members help.

#### <mark style="color:cyan;">**How do I move up in staff?**</mark>

When you finish your trial phase you’ll be promoted to full moderator. When this happens there is an app you can fill out when new admins are needed for the chance to be brought on as a trial admin.&#x20;

#### <mark style="color:cyan;">**What do I do with compromised accounts?**</mark>

Delete any messages and kick the user.&#x20;

#### <mark style="color:cyan;">**Got a question that isn’t listed? Ask in staff chat!**</mark>


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