# Lost Dino

Commonplace after a server wipe or crash, a player will make a ticket like this for several reasons:

* They were sent to spawn screen without dying (to their knowledge)
* Used a grow or heal before server restart / crash and logged in to it being reverted (back to baby or injured)
* Used tp before server restart / crash and logged in back at their old spot

Depending on the scenario, you should check the logs for the corresponding issue being reported (joins and kill logs for a dead dino, join and grow/heal logs for reverted grows/heals, join and tp/point logs for tps)

...Left The Server while not being safelogged, Was playing as: Tyrannosaurus, Gender: Male, Growth: 0.870003

...Left The Server whilebeing safelogged, Was playing as: Tyrannosaurus, Gender: Male, Growth: 0.758336\
...Save file not found - Starting as fresh spawn. Class: BP\_Herrerasaurus\_C, Gender: Female, Growth: 0.250000

If you notice the player joined back as a different dino but have nothing in their kill logs that would explain the loss of their previous dino (make sure to check that the times line up), you can refund them the cost of the dino +2. Make sure you check both player kill logs AND natural deaths!

If their size has been reverted from .74 (because that’s what heal/grow sets them to) back to .25 (fresh spawn) after you confirm they used a grow or heal command, either remove their grow cooldown with !rmcd (if they used /grow) or refund the cost of their dino (if they used /heal). You can also use the admin panel to remove cooldown.

For reverted tps, check the XYZ location in their ticket and where the bot put them in their tp logs, to confirm the numbers aren’t close (meaning same location). Refund them the tp cost (if it wasn’t free).


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